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Shipping & Returns

Shipping Information:
The Country Needle designs are available for instant download using PayPal. If paying by check or money order, your download will be available once payment has been cleared. You will receive notification when payment has been processed. You can login to your account and your order will be available for download in your account history. Tangible items, such as CD's will be shipped the next business day via USPS. Please allow 7-10 business days for delivery within the Continental US.


Returns:
As with all electronic media, all sales are final. Please be sure of your ability to use these products with your machine and/or software program. It is YOUR responsibility to make sure you have ordered the correct format for your machine. If you have ordered the incorrect format, you will need to convert the files yourself. The Country Needle will no longer send alternate formats or convert the files for you as there are plenty of free conversion programs for you to use. Please e-mail me with any questions regarding formats.

Q. I ordered the wrong file format by mistake. What do I do now?

A. It is your responsibility to ensure you purchase the correct embroidery machine format and size. We will no longer replace designs with that of another format.
IF after having completed your purchase, and you think you may have purchased the incorrect set or size, DO NOT download the set. If you need any changes made to your purchase, you need to inform me of your "mistake" BEFORE downloading the incorrect set. Once you have downloaded the set that sale is FINAL. Our system DOES keep track of how many times the product has been downloaded and once the download button has been clicked, there is no turning back regardless of whether or not you saved it to your computer.

Q. I thought I was getting actual artwork, clip art or hand embroidery charts, can I get a refund?

A. Designs offered on this website are for embroidery machines only. This is stated on our home page, at the bottom of every page, here and during the checkout process. Designs are not pieces of artwork or clip art and at this time we do not offer anything for hand embroidery.
As with all electronic media, there are no refunds and all sales are final.

Q. I just realized after checking "My Account" information that I ordered a duplicate set.

A. Please email me using our contact form. In the event you do have a duplicate purchase AND both sets were purchased within 30 days of each other, you may choose another set of equal value OR you may have the duplicate item refunded. .It is your responsibility to ensure you purchase the correct embroidery machine format and size. We will no longer replace designs with that of another.
IF it has been longer than 30 days, unfortunately refunds cannot be given. However, you will be allowed to choose another set of equal value to replace the duplicate. If you click on "My Account" after logging in, you will be able to view all of your orders. This is a very handy feature to help prevent you from making duplicate purchases.

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